Questions? We like questions.

General

What do you actually do?

We build you a step-by-step plan tailored to your relationship. What to say, where to go, who to contact, and how to pull it off.

Is this going to be complicated?

No. The questionnaire takes 10–40 minutes depending on the plan type, and we walk you through every step after that.

What if I mess something up?

Every plan includes backup options, so you're never stuck.

Will this feel scripted or forced?

Our plans help you express what you already feel. Everything is built around your relationship, so it should feel like you on your best day, not like someone else.

Where do I need to be located?

Anywhere in the world. Every plan is fully customizable to your city, your situation, and your relationship.

Will my partner find out?

Not from us. We recommend using a personal email, and we never share your questionnaire details.

What's your refund policy?

Because every plan is custom-built for you, we don't offer refunds once your plan has been delivered.

How can I contact you?

Reach out via questions@bigmomentscompany.com. We typically respond within one business day.

Date Night

What exactly is a Date Night plan?

Three complete, personalized date itineraries built around your relationship. Not generic ideas, real plans.

How long does the questionnaire take?

10–15 minutes. It's the reason your dates feel like you two instead of a listicle, so pour a drink and enjoy it.

Is this just for going out, or can you plan a night in?

Both. Some of the best date nights happen at home, especially if you have kids, if schedules are tight, or if you two are in more of a cozy mood.

What if we're on a tight budget?

Great dates don't require big budgets. They require imagination. Some of our favorite plans cost exactly $0, and we'll never build you a night you can't afford.

We have kids. Does that change things?

Yes, and we account for it. Plans work with or without a sitter.

Do I have to use all three dates?

Nope. Use one, use all three, save them for different occasions.

How long does it take to get my plan?

You'll receive your plan within 72 hours of completing the questionnaire.

What if they don't like what you planned?

Every plan includes a backup option specifically for this.

Is this a subscription?

Yes. Date Night is a monthly membership. Basic ($8/month) designs three fresh date ideas every month and you pick the one we build in full. Premium ($16/month) designs five and you lock in three, with keepsakes for every night. Premium + Getaways ($35/month) adds a full vacation plan every quarter. Founding-member rates are locked for life. Birthdays, anniversaries, and proposals stay one-time purchases.

What happens to the dates we don't pick?

Premium members see five drafted dates as titles and summaries, pick their three, and lock them in. Locking in opens the full plans, and the two you passed on disappear for good. Tell us why you picked yours in the note box; next month's five arrive closer to the mark.

Getaways & vacation plans

What is Premium + Getaways?

Our top membership at $35 a month (or $350 a year): everything in Premium, plus a full vacation plan every quarter: four real trips a year. A fresh trip unlocks each quarter on purpose, so the vacations actually happen instead of piling up.

How does a vacation plan work?

Exactly like your date nights, scaled up. You take a ten-minute trip questionnaire: who's going, ages, nights, when, where (or 'surprise us'), budget, what you love, what you hate. Then a real person builds the whole trip: verified places to stay with real nightly rates, day-by-day itineraries, honest budgets that add up, a pack list, and a plan B for weather days. It arrives within 72 hours of your questionnaire.

Do founding members get a vacation plan?

Yes: founding Premium members get one free vacation plan every membership year, for a limited time. It's a thank-you for being here first, not a standard Premium feature. Want one every quarter? That's Premium + Getaways.

What's the refund policy on vacation plans?

Same as everything we make: because every plan is custom-built for you, we don't offer refunds once your plan has been delivered. You can cancel the membership itself anytime from your dashboard.

Keepsakes

What are keepsakes?

The gold thread running through everything we make: little questions to ask each other, photo and video moments to capture, and one planned personal touch woven into every plan. Send your favorites back and a real person builds them into a keepsake scrapbook you keep forever. The whole story lives at bigmomentscompany.com/keepsakes.

When do you start building our keepsake?

The moment you've uploaded at least two moments from a night (a photo and a voice note count). No form, no request; your uploads are the signal.

Can we share a keepsake with family and friends?

Yes, and sharing is off until you turn it on. Every keepsake in your dashboard has a share switch that creates a private, unlisted link: a long random address that isn't published or indexed anywhere. Anyone you give the exact link to can view that keepsake, and you can turn the link off anytime.

The Birthday Plan

What is The Birthday Plan?

A personalized plan so you can show up and make their day feel made for them, built from a brief questionnaire.

What's included in my birthday plan?

A full shape for the day: morning, afternoon, evening, and how to end the night. Plus activity and dinner ideas, gift suggestions, timing, the small personal touches, and backup options.

How much money do I need?

The plan itself is $29. What you spend on the day is up to you, and even $0 can be special. Great days come from thought, not price tags.

How long does the questionnaire take?

About 12–25 minutes.

Do I still need to get them a gift?

A gift is a nice bonus, but it's maybe 20% of a great birthday. The other 80% is a day that feels built for them.

What if they say they “don't want anything”?

That usually means they want something thoughtful and low-key that lands without overwhelming them. We plan for exactly that.

Can you plan a surprise, a night out, or a low-key day in?

All three. Tell us the vibe, whether that's a surprise, a big night out, a cozy day in, or a mix, and we'll build around it.

What if the birthday is coming up fast?

Plans are delivered within 72 hours, and we'll shape everything around how much runway you have.

The Anniversary Plan

What is The Anniversary Plan?

A personalized anniversary celebration built around your story: a callback to how you met or an early date, dinner and activity ideas that fit you two, gift suggestions, timing, and a backup plan. It's $29.

How fast will I get it?

Within 72 hours of completing the questionnaire. In a rush? Add In a Rush ($52) at checkout and we'll drop everything.

Does it matter which anniversary it is?

Not at all. Year one or year thirty, big night out or perfect night in. The plan is built around your years together, whatever number they add up to.

What's the refund policy?

Same as all our plans: because every plan is custom-built for you, we don't offer refunds once your plan has been delivered.

The Big Q

What is the Big Q?

The Big Q is our personalized proposal plan. It's the big question… and it sounds like it's time to ask the person you love to marry you.

I'm on a tight budget. Should I wait?

No. Your plan is built around your situation. We can make anything from $0 to $100,000 work.

Where do I need to be located to pop the Big Q?

We support proposals all around the world, with customization for any location or itinerary.

How long does the questionnaire take?

About 20–40 minutes. Give yourself 30 and a quiet room.

What's included in my proposal plan?

Personalized recommendations for timing, location, what to say, ring-presentation tips, and a day-of checklist.

What if I already have a ring?

Perfect, you're ahead of the game. Our focus is the proposal experience, not selling you a ring.

What if I don't have a ring yet?

Your plan can include timeline tips for ring shopping, or ideas for proposing without a ring if that's more your style.

What's the Prep Session?

For $199 you get your full proposal plan plus a private 40-minute call where we pressure-test your plan, script, timing, and backups.

Our technology

Why shouldn't I just ask AI to plan my dates?

You could, and honestly, it would give you something decent. Here's what it wouldn't give you. First: it doesn't know you. Every plan we build starts with a real questionnaire, built into our platform, about your actual relationship: how you met, your budget, your city, your sitter situation, the date that made you fall for each other, and the things one of you secretly doesn't enjoy. Your partner can take their own version separately, so we hear both sides of the story. And every month teaches us more: what you picked, what you passed on, the notes you left, how the night actually went. Second: every plan runs through a 35-page playbook we wrote the hard way, by building real dates for real couples and keeping notes on what worked. Verified venues with hours that cover your reservation, receipts that add up, a backup for when it rains, whimsy in the transitions, and the keepsake thread woven through the night. Third: a real person reads every plan before it reaches you, because software doesn't notice when a “romantic rooftop” is next to a highway. Our belief is simple: AI where it makes sense, real code where it makes sense, and real humans where it matters most. A chatbot gives you an answer. We give you a night built from your own story and checked by someone who cares if it goes well.

What about AI and the environment?

We worry about it too, so we did the math instead of guessing. Building your entire month of dates takes a handful of focused AI passes: one designs your month, then each date you pick gets its own dedicated build, complete with live web research verifying venues, hours, and prices. All in, that's around 20 watt-hours per member per month, using published figures for AI energy use and rounding up to be safe. For scale: that's less energy than boiling the kettle for one cup of tea (~33 Wh), about 90 minutes of a single LED bulb, roughly one phone charge, under 20 minutes of streaming, or the fuel a car burns in about 100 feet. The drive to the restaurant on just one of your dates uses about 300 times more energy than planning the whole month did. And two hours of doomscrolling venues across forty open tabs likely burns more energy than our few purposeful passes, so a plan is plausibly energy-saving before you ever leave the house. We think AI is a tool, and tools are meant to make lives better. We use it carefully, measure it honestly, and skip it entirely where plain code or a human does the job better.

For businesses & teams

Can my company offer Big Moments as an employee benefit?

Yes. Teams buy plan credits or gift memberships and each employee redeems theirs for their own relationship: a real person plans them a real date night, up to Premium + Getaways with a vacation every quarter. Start at bigmomentscompany.com/employee-benefit.

I run a venue. How do I get into your couples' plans?

Offer our community a deal at bigmomentscompany.com/partners. A real person reviews every offer, and if your spot fits the nights we plan, we build you in: real couples, on a planned night, ready to spend.