Shipping and returns

This covers the hats, tees, hoodies, mugs and totes in our shop. Every piece is printed to order for you by our fulfillment partner, which is why it ships in days rather than overnight, and why the returns rules below look the way they do. Date plans, memberships and gift codes are covered by our Terms of Service.

The short version

• Shipping: included in the US (2 to 7 business days). $9.99 to 70 other countries (7 to 21 business days).
• Change of mind, wrong size or color: no returns or exchanges, because every piece is made to order.
• Misprinted, damaged, defective or wrong item: report it within 30 days of delivery for a free reprint or a full refund, your choice.
• Return method and fees: nothing to send back and nothing to pay. A photo by email is all we need.
• Refunds: to your original payment method, within 5 business days of our approving the claim.

Shipping

• United States: shipping is included in the price. Allow 2 to 7 business days from your order.
• 70 other countries: a flat $9.99 per order, shown at checkout. Allow 7 to 21 business days. Some countries charge import duties or taxes on delivery; those are paid by the person receiving the package.
• Checkout lists every country we ship to. If yours isn’t there, email us and we’ll tell you honestly whether we can get it to you.
• You’ll get a tracking link by email once your order ships.
• Business days are Monday to Friday, not counting US public holidays. Delivery times are estimates from the carrier once your order leaves the printer.

If your order is going to take longer than we said, we’ll email you with a new date, and you can cancel for a full refund instead of waiting.

Changing or cancelling an order

Email us as soon as you can. We can change or cancel an order until it goes into production, and refund it in full if we cancel. Once it’s being printed, it’s yours.

Returns

Because each piece is made for you after you order it, we can’t take returns or exchanges for the wrong size, a different color, or a change of mind. The size picker shows every size each item comes in; if you’re between sizes, ask us before you order and we’ll help.

If something arrives wrong

If your order arrives misprinted, damaged or defective, or it isn’t what you ordered, email questions@bigmomentscompany.com within 30 days of delivery with your order email and a photo of the problem. You choose: we reprint it and send it again, or we refund you in full. Either way it costs you nothing, including shipping, and you don’t need to send the item back.

If a package is lost in transit, email us and we’ll chase it with the carrier and send a replacement if it doesn’t turn up. If a package comes back to us because the address entered at checkout was wrong or incomplete, we can send it again, with the new shipping cost paid by you.

Refunds

We send an approved refund within 5 business days, back to the card or payment method you paid with. Your bank may take another 5 to 10 business days to show it.

Payment

Prices are in US dollars and include US shipping. Checkout is handled by Stripe over a secure connection; we never see or store your card number. Your total, including any international shipping, is shown before you pay.

Your rights

Nothing in this policy limits any rights you have under the consumer laws where you live. If those laws give you more than we describe here, you get the more.

Questions

Email questions@bigmomentscompany.com. A real person reads every message. Big Moments Company is a trading name of Pop the Q LLC, Pittsburgh, Pennsylvania.

Last updated 8 October 2026.